Job Description
Join our award-winning customer support team and make an immediate impact! ConnectCare Solutions is seeking dynamic Chat Support Specialists to deliver exceptional digital experiences. This part-time role offers flexible scheduling and rapid onboarding for qualified candidates. Perfect for tech-savvy communicators who thrive in fast-paced virtual environments.
Our Charlotte hub supports Fortune 500 clients across SaaS, e-commerce, and fintech sectors. Enjoy competitive pay, performance bonuses, and growth opportunities into senior support roles. Training provided – no prior chat experience required!
Responsibilities
- Respond to 15-20+ customer inquiries daily via live chat with <90-second response times
- Resolve technical issues using knowledge bases and ticketing systems
- Maintain 95%+ customer satisfaction scores through personalized solutions
- Document interactions in CRM systems with 100% accuracy
- Collaborate with Tier-2 support for complex escalations
- Participate in weekly performance reviews and skill-building sessions
- Adhere to SLAs and compliance protocols for financial data handling
Qualifications
- High school diploma or equivalent; college degree preferred
- 60+ WPM typing speed with 98% accuracy
- Experience with Zendesk, Intercom, or similar chat platforms
- Exceptional written communication with neutral accent
- Ability to multitask across 3-4 concurrent chat windows
- Home office setup with reliable high-speed internet
- Flexible availability including evenings/weekends
- Basic troubleshooting knowledge for common software issues