Job Description
Are you looking for a rewarding career with immediate start availability and a consistent weekend schedule? Apex Digital Solutions is currently seeking a dedicated Technical Support Specialist to join our growing team in Louisville, KY.
In this role, you will serve as the technical guardian of our client accounts, ensuring seamless service delivery during peak weekend periods. We offer a competitive hourly wage, comprehensive benefits, and a collaborative environment where your skills are valued.
Why Join Us?
- Immediate start dates available for qualified candidates.
- Stable full-time schedule focusing on weekend shifts.
- Competitive pay range of $18.00 - $24.00/hour.
- Opportunities for advancement within the company.
Responsibilities
- Provide tier-1 and tier-2 technical support to customers via phone, email, and chat during weekend shifts.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Document all customer interactions and troubleshooting steps in our ticketing system.
- Escalate complex technical issues to the senior engineering team with detailed context.
- Contribute to the continuous improvement of our support scripts and knowledge base.
- Ensure a high level of customer satisfaction (CSAT) by maintaining a professional and empathetic demeanor.
Qualifications
- Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Strong problem-solving skills with the ability to troubleshoot common technical problems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during shifts.
- High school diploma or GED required; Associate degree in IT or related field preferred.