Job Description
Are you a tech-savvy problem solver looking for a stable, rewarding career? Apex Systems is seeking a highly motivated Weekend Technical Support Specialist to join our elite operations team in the heart of Raleigh, North Carolina. This is a full-time opportunity for an individual who thrives on autonomy and excellence.
In this role, you will be the critical link in our technical infrastructure, ensuring our systems run seamlessly during off-hours. We value precision, proactive thinking, and a customer-first approach. If you are ready to advance your career in a dynamic environment, we want to hear from you.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware and software issues across the organization.
- Manage and prioritize IT ticket queues with a focus on rapid resolution and minimal downtime.
- Perform system backups, updates, and maintenance tasks during weekend shifts.
- Collaborate with the Monday-Friday team to document issues and implement long-term solutions.
- Conduct on-site inspections and maintenance of office equipment and network infrastructure.
- Ensure strict adherence to security protocols and compliance standards.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support, help desk, or IT operations.
- Strong working knowledge of Windows, macOS, and common office applications.
- Proven ability to work weekends (Friday through Sunday) without conflict.
- Excellent written and verbal communication skills.
- Strong analytical thinking and problem-solving abilities.