Job Description
Are you ready to launch a rewarding career in customer service?
Apex Contact Solutions is hosting a Local Hiring Event in Washington, DC, and we are seeking enthusiastic individuals to join our elite team. We are dedicated to connecting exceptional talent with meaningful opportunities in the heart of the nation’s capital.
As a key member of our contact center, you will play a pivotal role in delivering top-tier service to our valued clients. Whether resolving inquiries or providing technical support, you will be the face of our brand.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Comprehensive Benefits: Medical, dental, and vision coverage starting day one.
- Professional Growth: Clear pathways for advancement and leadership training.
- Modern Environment: State-of-the-art facilities with flexible scheduling options.
Don't miss this opportunity to advance your career in a stable, high-growth environment.
Responsibilities
- Manage inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve complex customer issues efficiently using our CRM and internal tools.
- Accurately document customer interactions and transaction details in real-time.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with team leads to improve workflow processes and service quality.
- Maintain a professional demeanor and adhere to all company compliance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service, sales, or support roles.
- Excellent verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to type 35+ WPM with high accuracy.
- Flexibility to work varying shifts, including evenings and weekends.