Job Description
Join our dynamic team as a Local Chat Support Specialist in Los Angeles! We're urgently hiring motivated individuals to provide exceptional customer service through real-time chat channels. This is an immediate opportunity to make a direct impact on our clients' success while working in a fast-paced, collaborative environment. If you thrive in customer-facing roles and possess excellent communication skills, we want to hear from you today!
Why Join Us? Competitive hourly wages, comprehensive training, flexible scheduling options, and a supportive team culture focused on growth and recognition. Perfect for those seeking stable, local employment with rapid onboarding.
Responsibilities
- Deliver prompt, professional customer support via live chat platforms
- Resolve technical inquiries, billing questions, and service issues
- Maintain detailed case documentation and update ticketing systems
- Collaborate with technical teams to escalate complex issues
- Adhere to company SLAs and quality assurance standards
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product and service training
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and chat tools (Zendesk/Intercom)
- Strong problem-solving abilities and attention to detail
- High school diploma or equivalent (college degree a plus)
- Ability to work flexible shifts including evenings/weekends
- Fluency in English (bilingual candidates strongly encouraged)
- Must reside in Los Angeles County