Job Description
Join our dynamic team as a Local Customer Service Representative and kickstart your career in customer service with comprehensive paid training! We're seeking motivated individuals in Georgia to deliver exceptional support to our local community. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, career growth opportunities, and a supportive work environment that values your development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to enhance customer satisfaction
- Participate in ongoing training sessions to improve product knowledge
- Meet performance metrics for response time and resolution rate
- Identify and escalate complex issues to senior staff
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- No experience required – training provided
- Valid work authorization for the United States
- Passion for helping others and learning new systems