Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This immediate hire opportunity offers competitive compensation, flexible scheduling, and career growth within a supportive environment. Help us redefine customer service excellence while making a tangible impact in your local area.
As a cornerstone of our operations, you'll handle inquiries with empathy and precision, building lasting relationships with customers. Our training program ensures you're fully equipped to succeed, and we value your unique perspective as a Houston local. Ready to turn your communication skills into a rewarding career?
Responsibilities
- Manage inbound/outbound calls, emails, and live chats for Houston-based clients
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with local teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Participate in continuous improvement initiatives for customer experience
- Support community outreach programs aligned with local business objectives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience, preferably in Houston market
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional diction
- Ability to multitask in fast-paced environment while maintaining composure
- Strong problem-solving skills with attention to detail
- Must reside in Houston area for local client understanding
- Spanish fluency highly valued for diverse community support