Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional client experiences while working in a vibrant, supportive environment. This full-time role offers immediate start, competitive benefits, and growth opportunities within our expanding national network. Enjoy the perfect blend of local community connection and professional development at a company recognized for employee satisfaction.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex service issues using multi-channel communication tools
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics including resolution rates and CSAT scores
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-contact environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends