Job Description
Join LocalCare Solutions as a Local Customer Service Representative in Charlotte, NC! We're hiring dedicated professionals to deliver exceptional support to our community. Enjoy weekly pay, comprehensive benefits, and a supportive team environment. Our upcoming hiring event offers immediate opportunities for career growth in customer service. Apply today and start your journey with a company that values your contributions!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to escalate complex issues when needed
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Support local community outreach initiatives during special events
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Strong verbal and written communication skills with active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask and prioritize tasks in a fast-paced setting
- Positive attitude with problem-solving aptitude and resilience
- Availability to work flexible shifts including weekends and holidays
- Valid driver's license and reliable transportation for local events