Job Description
Join our dynamic team as a Local Customer Service Representative in Philadelphia and start your career journey immediately! We're seeking passionate individuals to deliver exceptional customer experiences while working in a fast-paced, supportive environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within our community-focused organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvements for enhanced service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local/regional setting
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask in a high-volume, fast-paced environment
- Valid Pennsylvania driver's license (if field visits required)
- Flexible availability including evenings/weekends as needed