Job Description
Join Fresno Community Solutions as a Local Customer Service Representative and become the voice of our vibrant community! We're hosting a special hiring event for weekend shift roles where you'll deliver exceptional support to local residents while enjoying competitive pay and flexible scheduling. Perfect for students, parents, or anyone seeking weekend work-life balance in Fresno. No prior experience required—we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service-related issues efficiently
- Document interactions and update customer databases accurately
- Collaborate with team members to ensure seamless service delivery
- Participate in weekend shift coverage (Saturday-Sunday)
- Meet performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to work independently and in team environments
- Basic computer proficiency with MS Office suite
- Customer service or call center experience a plus
- Must be available for weekend shifts (7:00 AM - 3:30 PM)
- Valid California driver's license (if field visits required)