Job Description
Join our award-winning call center team in Columbus, Ohio, and kickstart your career with immediate night shift opportunities! As a global leader in customer experience solutions, we're seeking dedicated professionals to deliver exceptional service during our peak evening hours. This full-time position offers competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Enjoy flexible scheduling options, paid training, and performance-based incentives while working in our modern downtown facility. Perfect for students, night owls, or those seeking work-life balance. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to escalate complex issues
- Adhere to compliance protocols and security guidelines
- Participate in continuous training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to type 35+ WPM with accuracy
- Flexible schedule availability (nights, weekends, holidays)
- Problem-solving mindset and conflict resolution abilities
- Passion for helping others and positive attitude