Job Description
Join our dynamic call center team in Denver and start immediately! We're seeking motivated Night Shift Agents to deliver exceptional customer service across multiple industries. Enjoy competitive pay, comprehensive training, and a supportive work environment. This temporary role offers flexible scheduling and opportunities for advancement. If you thrive in fast-paced settings and excel at problem-solving, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance protocols
- Meet/exceed daily performance metrics (handle time, satisfaction)
- Collaborate with team members to improve service quality
- Adapt to product updates and process changes
- Uphold company brand standards in all communications
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently with minimal supervision
- Flexible schedule including weekends/holidays
- Clear verbal communication in English
- Pass background check and drug screening