Job Description
Join our award-winning call center team in Pittsburgh and launch your career with comprehensive paid training! We're seeking motivated Night Shift Representatives to deliver exceptional customer support while enjoying competitive pay and career growth opportunities. Our modern downtown facility offers a supportive environment with state-of-the-art technology and flexible scheduling options. Enjoy premium benefits including health insurance, paid time off, and advancement potential. No experience required – we provide all necessary training to help you succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service efficiency
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Reliable transportation to downtown Pittsburgh location
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Positive attitude with customer-first mindset