Job Description
Join TechSolve Solutions' elite night shift team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital channels. This is your opportunity to thrive in a dynamic, fast-paced environment while earning competitive compensation with night shift differentials. Our Fort Worth hub offers modern amenities and a collaborative culture focused on growth and recognition.
Why TechSolve Solutions?
- Industry-leading training and certification programs
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement pathways
- Performance-based quarterly bonuses
- Modern ergonomic workspaces
Responsibilities
- Deliver real-time customer support via chat platforms with 95%+ satisfaction rates
- Resolve technical inquiries, billing issues, and product troubleshooting
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed KPIs for response time (avg <30s) and resolution rate
- Participate in weekly knowledge-sharing sessions
- Identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience (chat/voice)
- Exceptional written communication skills with 60+ WPM typing
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Ability to multitask across 3-4 chat windows simultaneously
- Strong problem-solving with de-escalation expertise
- Flexible availability for overnight shifts (10 PM - 6 AM)
- High school diploma; associate degree preferred
- US citizenship or work authorization required