Job Description
Join our elite night shift team as a Chat Support Specialist! TechConnect Solutions is seeking tech-savvy communicators to deliver exceptional customer service through live chat channels. This full-time night role offers competitive pay, flexible scheduling, and immediate start for qualified candidates. Ideal for night owls with problem-solving superpowers!
What You'll Love: Remote-friendly environment, performance bonuses, career growth opportunities, and comprehensive training. Enjoy Chicago's vibrant nightlife while building a rewarding career in tech support!
Responsibilities
- Provide instant technical support via live chat for enterprise clients
- Resolve complex software/hardware issues with precision and empathy
- Document cases accurately in CRM systems with detailed notes
- Collaborate with Tier 2 engineers for escalated technical challenges
- Maintain 95% customer satisfaction score through proactive solutions
- Adhere to SLA standards with average response time < 90 seconds
Qualifications
- 1+ years customer service experience in tech/support roles
- Minimum 60 WPM typing speed with 99% accuracy
- Proficient in Zendesk, Salesforce, or similar chat platforms
- Expert troubleshooting for Windows/macOS, mobile devices, and SaaS tools
- Available to work 10 PM - 6 AM CT (Monday-Friday)
- US citizenship or valid work authorization required
- CompTIA A+ certification preferred