Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking dedicated professionals to provide exceptional support during evening hours in Houston, TX. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for qualified candidates ready to make an impact.
What We Offer:
• Competitive hourly rate with night shift differential
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holiday pay
• Career advancement opportunities
• Free parking and public transit stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvement opportunities
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Ability to work flexible night shift schedule (11 PM - 7 AM)
- Proficiency with CRM software (e.g., Salesforce)
- Strong problem-solving and conflict resolution abilities
- Basic typing skills (40+ WPM)
- Must pass background check and drug screen