Job Description
Join our award-winning team as a Night Shift Customer Service Representative at San Diego Customer Care Solutions! We're hosting an exclusive hiring event for motivated professionals seeking dynamic roles with growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment dedicated to excellence.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Maintain product knowledge through continuous training modules
Qualifications
- Minimum 1 year customer service experience in call center environment
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexibility to work weekends/holidays during peak seasons