Job Description
Join ConnectSolutions Inc. as a Night Shift Customer Service Representative and become the voice of our valued clients! This fully remote position offers the flexibility to work from home while delivering exceptional support to customers across the United States. We're seeking dedicated professionals who thrive in dynamic environments and are passionate about problem-solving. Enjoy competitive pay, comprehensive benefits, and a supportive team culture designed for your success. Apply today and start making a difference!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using proprietary CRM systems and knowledge bases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote/office settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear verbal/written abilities
- Reliable high-speed internet and quiet home office environment
- Ability to work independently during night shift (10 PM - 6 AM EST)
- Strong problem-solving skills and attention to detail