Job Description
Are you ready to take your IT career to the next level?
We are seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Philadelphia. If you thrive in a high-paced environment and want an immediate start, we want to hear from you.
As part of our 24/7 support infrastructure, you will be the first line of defense for our enterprise clients, ensuring seamless operations during critical off-hours. This role requires weekend availability and offers a competitive salary with excellent growth potential.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network issues via remote tools.
- Manage and resolve helpdesk tickets with a focus on speed and accuracy.
- Perform system maintenance and security updates during the night shift.
- Collaborate with the day-shift engineering team to escalate complex issues.
- Document all technical interactions and solutions in the knowledge base.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT preferred.
- 1+ years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows Server and Active Directory.
- Excellent written and verbal communication skills.
- Must be available to work nights, weekends, and holidays.