Job Description
Are you looking for a rewarding career with flexible hours? Apex Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in Seattle, WA. If you thrive in a fast-paced environment and have a passion for resolving complex technical issues, we want to hear from you. This is an excellent opportunity for individuals seeking Weekend Shift Jobs with immediate start availability.
As a key member of our support team, you will ensure our clients receive top-tier service during critical weekend periods. We offer a competitive salary, a collaborative culture, and the chance to work with cutting-edge technology.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote access.
- Manage and resolve incoming support tickets within strict Service Level Agreements (SLAs).
- Document all customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Collaborate with the core support team to escalate complex issues and improve weekend coverage processes.
- Conduct remote diagnostics to identify and fix system malfunctions efficiently.
- Maintain a high level of customer satisfaction by providing clear, professional, and empathetic communication.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- 1+ years of professional experience in technical support, help desk, or customer service.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work full weekends (Saturday and Sunday) on a recurring basis.
- Ability to work independently with minimal supervision during off-hours.