Job Description
We are currently seeking a highly skilled Night Shift / Weekend Support Specialist to join our dynamic team in Los Angeles. In this role, you will be the first line of defense for our clients, ensuring uninterrupted service during off-peak hours. We offer an immediate start for the right candidate who thrives in a fast-paced, 24/7 environment.
As a key member of our technical team, you will handle complex technical escalations, system monitoring, and critical incident response. This is a fantastic opportunity for a technical professional looking for stable, high-impact weekend work with a leading tech firm.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues during night and weekend shifts.
- Monitor system performance, alerts, and logs to ensure 99.9% uptime for critical infrastructure.
- Perform routine maintenance, patch management, and security updates outside of business hours.
- Document technical resolutions and maintain detailed logs for the day shift team.
- Collaborate with cross-functional teams to resolve complex escalations and service tickets.
- Ensure compliance with company security protocols and IT policies during all shifts.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or systems administration.
- Strong working knowledge of Windows and Linux operating systems.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail under pressure.
- High school diploma or equivalent; Associate's degree in Computer Science or related field is a plus.