Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance? We are seeking a highly skilled Weekend IT Support Technician to join our elite technical team in California. In this role, you will be the frontline of our technical operations, ensuring our systems run flawlessly during critical off-hours.
We pride ourselves on a culture of autonomy and excellence. As a Weekend Technician, you will enjoy a dedicated team environment, competitive compensation, and the flexibility to enjoy your weekdays to the fullest. If you thrive in a fast-paced setting and love solving complex technical puzzles, we want to meet you.
Why Join Us?
- Competitive hourly rate ($35.00 - $45.00).
- Flexible weekend schedule (Saturday & Sunday).
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities.
Responsibilities
- Troubleshoot and Resolve: Diagnose and repair hardware and software issues for internal staff, ensuring minimal downtime.
- Ticket Management: Manage and prioritize IT support tickets in our Service Desk software (Zendesk/Jira) with a focus on speed and accuracy.
- System Maintenance: Perform routine maintenance, updates, and backups for servers and workstations during the weekend window.
- Network Support: Assist with local network connectivity, Wi-Fi troubleshooting, and peripheral device setup.
- Security Compliance: Ensure all weekend access and security protocols are strictly followed to protect company data.
- Vendor Coordination: Liaise with external vendors for hardware repairs and onsite support when necessary.
Qualifications
- Experience: 2+ years of experience in IT support or help desk environments.
- Technical Skills: Proficient in Windows and macOS operating systems, Active Directory, and common office software.
- Communication: Exceptional verbal and written communication skills; able to explain technical concepts to non-technical users.
- Education: Associate degree or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Problem Solving: Strong analytical skills with a proven track record of troubleshooting complex technical issues.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.