Job Description
Are you looking for a flexible schedule that fits your weekend lifestyle? Apex Systems is seeking a dedicated Weekend Technical Support Specialist to join our Los Angeles team. This role is perfect for tech-savvy professionals who thrive in a fast-paced environment and want to make a significant impact without sacrificing their personal time.
You will be the first point of contact for our clients, ensuring seamless operations and top-tier customer service. If you are an organized problem-solver ready to join a dynamic team, we want to hear from you.
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues during weekend shifts.
- Assist clients with account setup, configuration, and basic maintenance tasks.
- Document all technical issues and resolutions in our CRM system accurately.
- Collaborate with the Monday-Friday support team to ensure continuity of care.
- Maintain a clean, organized, and safe workstation environment.
- Conduct quality assurance checks on all completed tasks before shift end.
Qualifications
- High School Diploma or equivalent; Associate degree in IT or related field is a plus.
- 1-2 years of experience in technical support or a related field.
- Strong problem-solving skills and ability to work independently.
- Excellent verbal and written communication skills.
- Reliable transportation and availability to work Saturday and Sunday.