Job Description
Are you a tech enthusiast looking for a rewarding role on the weekends? Apex Tech Solutions is currently seeking a Weekend Technical Support Specialist to join our dynamic team in Washington, DC.
We are looking for a proactive problem solver who can handle IT inquiries and support tasks with precision. This is an immediate start opportunity with a competitive hourly rate.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and remote desktop.
- Troubleshoot hardware and software issues including printers, Wi-Fi, and operating systems.
- Monitor and respond to help desk tickets within SLA guidelines.
- Assist in setting up workstations and peripherals for weekend staff.
- Document technical issues and resolutions in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or help desk roles.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).