Job Description
Are you ready to accelerate your career with an immediate start? Apex Digital Solutions is actively hiring a Night Shift Technical Support Specialist for our San Jose, CA office. We are looking for driven professionals who are available for Local Saturday Sunday Night Shift Jobs and are ready to make an impact right away.
As a leader in the tech industry, we offer a dynamic environment where your technical skills are valued. We are seeking candidates who are not only technically proficient but also excellent communicators who can provide top-tier support to our clients during evening hours.
Key Benefits of This Role:
- Immediate Start: Onboarding begins as soon as today.
- Competitive Compensation: $26.00 - $34.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision coverage.
- Stable Schedule: Consistent night shift with weekend availability.
Responsibilities
- Provide 2nd and 3rd level technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot complex hardware, software, and network issues.
- Document all technical incidents and resolutions accurately in the ticketing system.
- Manage and prioritize incoming tickets to ensure high SLA compliance.
- Escalate unresolved issues to senior engineering teams promptly.
- Collaborate with cross-functional teams to improve overall system reliability.
- Conduct routine system checks to prevent downtime during night operations.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- Minimum of 2 years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Windows, macOS, and Microsoft Office 365 suite.
- Must be available to work a rotating night shift, including weekends (Saturday/Sunday).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote or hybrid setting.