Job Description
Are you a night owl looking for a rewarding career?
Apex Tech Solutions is currently seeking dedicated professionals to join our high-volume Weekend and Night Shift support team in Oakland, CA. We offer the ultimate flexibility for those who thrive outside traditional hours.
Join a forward-thinking company where your contributions matter 24/7. We value reliability, technical aptitude, and a customer-first mindset. If you are ready to take on a challenging yet rewarding role with a competitive benefits package, we want to hear from you.
Responsibilities
- Manage Support Tickets: Monitor and resolve technical support tickets and inquiries during assigned night and weekend shifts.
- Client Communication: Provide clear, empathetic, and professional communication to clients via phone and email.
- System Monitoring: Perform routine system checks and alerts to ensure 24/7 operational stability.
- Collaboration: Liaise with day-shift teams to transfer critical issues and ensure continuity of service.
- Documentation: Accurately log all support interactions and technical resolutions in our CRM system.
Qualifications
- Schedule Flexibility: Must be available to work rotating night shifts and weekends (Friday–Monday).
- Experience: Previous experience in IT support, customer service, or technical troubleshooting is preferred.
- Technical Skills: Proficiency with Windows, Mac OS, and basic networking concepts.
- Communication: Strong verbal and written communication skills.
- Education: High school diploma or GED required.