Job Description
Are you looking for a flexible schedule that fits your lifestyle? We are seeking a dedicated Part-Time Weekend IT Support Specialist to join our growing team in Boston, MA. In this role, you will provide critical technical assistance to our clients while enjoying the freedom of weekend hours.
As a leader in the local tech scene, we value work-life balance and offer a dynamic environment where your skills are put to the test. If you are tech-savvy and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Provide tier-one technical support via phone, email, and chat during weekend shifts.
- Diagnose and resolve hardware and software issues for internal employees.
- Maintain accurate records of all support tickets and resolutions.
- Assist in the setup and configuration of new workstations and devices.
- Collaborate with the on-site team to ensure seamless service continuity.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in IT support or customer service.
- Strong problem-solving skills and technical aptitude.
- Ability to work independently and reliably on weekends.
- Excellent verbal and written communication skills.