Job Description
We are looking for a detail-oriented Technical Support Specialist to join our dynamic team on a part-time, weekend schedule. If you are passionate about technology, enjoy solving complex problems, and want an immediate start in Austin, TX, we want to hear from you!
In this role, you will be the first point of contact for our clients, ensuring seamless technical operations during peak weekend hours. You will work in a fast-paced environment where your expertise in troubleshooting and customer service will make a tangible impact.
Why Join Us?
- Immediate Start: Onboarding begins ASAP.
- Flexible Schedule: Weekend-focused role with a competitive hourly rate.
- Modern Tech Stack: Work with the latest hardware and software tools.
- Professional Growth: Opportunities to transition into full-time roles.
Don't miss this opportunity to advance your career in a supportive and innovative environment.
Responsibilities
- Provide high-level technical support to internal staff and external clients via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Log and track all technical support tickets in the CRM system with detailed notes.
- Collaborate with the full-time IT team to escalate complex issues and implement solutions.
- Conduct basic system maintenance and perform software updates as scheduled.
- Ensure a high level of customer satisfaction by resolving queries within agreed-upon SLAs.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Proven experience (1+ years) in technical support, helpdesk, or customer service.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively during weekend shifts.
- Relevant certifications (CompTIA A+, Network+) are highly desirable.