Job Description
Are you a compassionate communicator looking for a rewarding career? Connective Support Solutions is seeking enthusiastic individuals to join our dynamic team as Entry-Level Chat Support Specialists based in Jacksonville, FL.
We pride ourselves on delivering top-tier virtual assistance. Our team enjoys the freedom of a remote work environment while receiving comprehensive training and competitive compensation.
Why Apply?
- 100% Remote: Work from the comfort of your home in Jacksonville.
- Competitive Pay: Earn between $16.50 and $18.50 per hour.
- Professional Growth: Clear pathways for career advancement within the tech industry.
- Supportive Culture: Join a team that values collaboration and employee well-being.
Your Role:
You will serve as the voice of our brand through digital channels. Your primary goal is to resolve customer inquiries with empathy, accuracy, and efficiency.
Responsibilities
- Manage Chat Channels: Respond to customer inquiries in real-time via live chat platforms with a professional and friendly tone.
- Resolve Issues: Diagnose technical and account-related problems and provide accurate solutions or escalate when necessary.
- Documentation: Log all customer interactions, resolutions, and feedback into the CRM database accurately.
- Product Knowledge: Stay updated on company policies, products, and services to provide informed assistance.
- Quality Assurance: Review chat transcripts to ensure compliance with quality standards and brand voice guidelines.
- Team Collaboration: Communicate effectively with supervisors and backend teams to resolve complex escalations.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior customer service experience is required; we offer paid training for the right candidates.
- Technical Skills: Proficient computer skills and familiarity with web browsers.
- Typing Speed: Ability to type at least 40 words per minute with high accuracy.
- Communication: Strong written English skills; ability to convey complex ideas simply and politely.
- Environment: Reliable high-speed internet and a dedicated, quiet workspace.