Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences to clients across Charlotte, NC, and Virginia! We're seeking passionate individuals to provide seamless support via phone, email, and chat while working from the comfort of your home. This immediate-start opportunity offers competitive pay, flexible scheduling, and comprehensive training. If you thrive in dynamic environments and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics (e.g., CSAT, AHT)
- Contribute to process improvement initiatives
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in CRM software and Microsoft Office
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Self-motivated with home office setup
- Ability to work flexible hours (including evenings/weekends)
- Background check required