Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences to clients across Kansas City, MO and Pennsylvania! We're seeking empathetic professionals to resolve inquiries, build relationships, and drive customer loyalty—all from the comfort of your home office. Immediate start available for motivated individuals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and billing discrepancies using CRM software
- Collaborate with technical teams to troubleshoot complex product issues
- Document interactions and maintain accurate customer records
- Proactively identify opportunities to enhance service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous training on products and soft skills
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficiency with CRM tools (Salesforce, Zendesk, or equivalent)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with customer-centric mindset
- High-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent experience required
- Experience with SaaS products preferred