Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative with immediate start opportunities in Atlanta, GA and Illinois. We're seeking passionate professionals to deliver exceptional support while working fully from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule in a dynamic virtual environment.
What We Offer:
• Fully remote position with home office equipment provided
• Comprehensive health, dental, and vision insurance
• Paid training and career advancement opportunities
• Generous PTO and company holidays
• 401(k) with employer matching
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues and escalate complex cases appropriately
- Document interactions accurately in CRM systems while meeting quality standards
- Collaborate with technical teams to troubleshoot technical support tickets
- Contribute to process improvement initiatives through customer feedback analysis
- Maintain customer satisfaction metrics above 95% target
- Participate in weekly team meetings and skill development sessions
Qualifications
- Minimum 1 year customer service experience in remote or hybrid environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear phone etiquette
- High-speed internet connection and quiet home office space
- Ability to multitask while maintaining attention to detail
- Strong problem-solving abilities with conflict resolution skills
- Flexibility to work rotating weekends and holidays as needed
- Authorized to work in the United States