Job Description
We are seeking a highly skilled Senior IT Support Specialist to join our dynamic team in San Jose, CA. This is an immediate hire opportunity for a dedicated professional ready to make an impact on our weekend operations. You will play a critical role in maintaining our IT infrastructure and ensuring our employees have uninterrupted access to essential technology.
Our organization offers a competitive salary, a collaborative environment, and the chance to grow your career with a market leader. If you are a proactive problem solver looking for immediate work, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for end-users during weekend shifts.
- Manage and resolve complex hardware and software issues efficiently.
- Assist in the deployment, configuration, and maintenance of new hardware and workstations.
- Document technical issues, resolutions, and operational procedures in the ticketing system.
- Collaborate with the on-site team to ensure minimal downtime and maximum productivity.
- Monitor system performance and address potential security vulnerabilities.
Qualifications
- Associate degree in Computer Science, IT, or equivalent professional experience.
- 3+ years of experience in IT Helpdesk or Technical Support.
- Strong knowledge of Windows, Linux, Active Directory, and Microsoft Office Suite.
- Excellent troubleshooting skills and the ability to work independently.
- Must be available to work Saturday and Sunday, 8:00 AM - 5:00 PM.
- Ability to start immediately upon hiring.