Job Description
Are you a technical problem solver looking for a rewarding career in New York?
NexGen Solutions is seeking a Senior Technical Support Engineer to join our dynamic team. We pride ourselves on offering a competitive salary and a flexible schedule that includes weekend availability. If you are passionate about technology and helping others, we want to hear from you.
As a key member of our IT department, you will ensure our clients receive top-tier service while enjoying a healthy work-life balance. We are looking for a proactive individual who thrives in a fast-paced environment.
Responsibilities
- Provide expert technical support to clients via phone, email, and chat.
- Manage a high volume of support tickets with a focus on resolution speed and customer satisfaction.
- Participate in on-call rotation for weekend technical support coverage.
- Document solutions and troubleshooting steps in the internal knowledge base.
- Collaborate with the engineering team to identify and resolve recurring system issues.
- Conduct remote desktop troubleshooting and system configuration.
Qualifications
- 3+ years of experience in technical support, IT help desk, or a related field.
- Strong understanding of computer hardware, operating systems (Windows/Mac), and networks.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work flexible hours, including weekends, as required by business needs.
- Bachelor’s degree in Computer Science or equivalent professional experience.