Job Description
Join a High-Impact Team with Immediate Opportunities!
Are you looking for a rewarding career with a competitive salary and premium benefits? Apex Solutions Inc. is currently hiring a Senior Technical Support Specialist to join our elite team in Arlington, VA. We prioritize immediate starts for dedicated professionals ready to work weekend shifts in a fast-paced, full-time environment.
As a key member of our support team, you will be the bridge between our clients and our cutting-edge solutions. We value technical expertise, exceptional communication skills, and a customer-first mindset. If you are ready to accelerate your career with an immediate start, apply today.
Why Choose Apex Solutions?
- Immediate Start Available
- Full-Time Weekend Shift Schedule (Saturday & Sunday)
- Competitive Salary & Comprehensive Benefits Package
- Professional Development & Training Opportunities
Responsibilities
- Resolve Complex Technical Issues: Provide advanced troubleshooting and support for hardware, software, and network connectivity problems for enterprise clients.
- Client Communication: Deliver exceptional customer service via phone, email, and chat, ensuring high satisfaction ratings during weekend operations.
- Documentation: Maintain accurate and detailed records of technical issues, resolutions, and customer interactions in our CRM system.
- System Monitoring: Proactively monitor system performance and alert management to potential issues before they impact users.
- Collaboration: Work closely with cross-functional teams to escalate complex tickets and improve our support protocols.
- Training: Mentor junior support staff and contribute to the development of troubleshooting guides.
Qualifications
- Experience: Minimum of 3-5 years of experience in technical support, IT help desk, or customer service.
- Availability: Must be available to work full-time weekend shifts (Saturday and Sunday) with flexibility for overtime if necessary.
- Technical Skills: Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and networking fundamentals (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Education: Associate’s degree or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- ITIL: Familiarity with ITIL framework and incident management processes is a plus.