Job Description
Are you looking for a flexible career opportunity that perfectly fits your lifestyle? Apex Technical Solutions is seeking a dedicated Weekend Part-Time Technical Support Specialist to join our dynamic team in Seattle, WA. We offer a competitive hourly rate of $18.00 - $22.00, making this an ideal role for students, retirees, or professionals seeking a healthy work-life balance.
In this pivotal role, you will be the face of our customer service operations during peak weekend hours. You will utilize your technical aptitude to resolve client inquiries efficiently while maintaining a high standard of professionalism and service excellence.
Responsibilities
- Provide exceptional technical support and customer service to clients during weekend shifts (Saturday and Sunday).
- Troubleshoot and resolve common hardware and software issues via phone, chat, and email.
- Maintain accurate, up-to-date records of all customer interactions and solutions in our CRM system.
- Collaborate closely with the on-site team to ensure seamless weekend operations and workflow continuity.
- Assist in inventory management and equipment preparation for the upcoming week.
- Stay updated on product knowledge and internal systems to answer technical questions accurately.
- Adhere to all company policies, safety protocols, and quality standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support, helpdesk, or IT assistance is highly preferred.
- Strong problem-solving skills with the ability to explain complex technical concepts simply to non-technical users.
- Must be available to work weekends exclusively.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Excellent written and verbal communication skills with a customer-first mindset.