Job Description
Join Apex Systems, a leader in IT staffing and solutions, as a Technical Support Specialist. We are looking for dedicated professionals who are ready to take on the challenge of night shifts and flexible weekend schedules. This is an exceptional opportunity for individuals seeking a role that fits around their lifestyle while offering competitive pay and career advancement in the tech industry.
In this role, you will be the primary point of contact for resolving technical inquiries, ensuring our clients receive top-tier service even outside of standard business hours. If you are a night owl with a passion for technology and problem-solving, we invite you to apply.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network issues via phone and chat.
- Manage and document incoming tickets in the CRM system with high accuracy.
- Assist users with password resets, account access, and application configuration.
- Collaborate with senior engineers to resolve complex technical escalations.
- Monitor system performance and report potential outages during night shifts.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
Qualifications
- Minimum of 1 year of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Ability to work rotating night shifts and weekends on a regular basis.
- Excellent verbal and written communication skills.
- Problem-solving mindset with the ability to remain calm under pressure.
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.