Job Description
Join our award-winning call center team in New Orleans! We're urgently hiring motivated Customer Service Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No experience required – full training provided! Work in our state-of-the-art downtown facility with flexible scheduling options.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (including weekends)
- Basic computer proficiency (40+ WPM typing preferred)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown location