Job Description
We are looking for dynamic individuals to join our growing team as Call Center Representatives. We are currently hiring for positions in Boston, MA and Ohio with an immediate start available.
As a key member of our support team, you will handle high-volume customer interactions with empathy and professionalism. Whether you are an experienced professional or looking for a new career path, we offer comprehensive training and a supportive environment.
What We Offer:
- Immediate Start: Onboarding begins ASAP for qualified candidates.
- Competitive Pay: Earn $18.00 - $25.00 per hour based on experience.
- Flexible Options: Work from home or hybrid (Boston/Ohio locations).
- Full Benefits Package: Medical, dental, vision, and 401(k) matching.
Don't miss this opportunity to advance your career in customer service today!
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism.
- Resolve customer inquiries regarding products, services, and account status.
- Document all customer interactions and feedback accurately in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues.
- Maintain a deep knowledge of company policies, products, and services.
- Adhere to quality assurance standards and call scripts.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Ability to work independently and as part of a team in a remote or hybrid setting.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace.
- Previous call center or customer service experience is preferred but not mandatory.