Job Description
Join ConnectCare Solutions as a Weekend Call Center Agent in sunny San Jose! We're hosting an exclusive hiring event for motivated professionals seeking weekend-only shifts with competitive pay and comprehensive benefits. Enjoy flexible hours while delivering exceptional customer service in our state-of-the-art facility. Perfect for students, parents, and those seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet performance metrics for call quality and resolution rates
- Collaborate with team leads for continuous improvement
- Participate in weekend training sessions and team huddles
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication in English and Spanish
- Ability to work Saturdays/Sundays (7am-7pm shifts)
- Flexible availability including holidays as needed