Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Customer Experience is currently hosting a Hiring Event for our Weekend Shift team in Charlotte, NC. We are seeking dedicated individuals to join our elite contact center, providing top-tier support to our national client base.
As a Weekend Call Center Representative, you will be the voice of our brand, ensuring every customer interaction is a positive experience. Whether you are an experienced professional or looking to start your journey in customer service, we provide comprehensive training and a supportive environment.
Why Join Us?
- Flexible Hours: Focus on your life with our stable weekend shifts.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Modern Facilities: Work in a state-of-the-art, climate-controlled call center.
- Advancement: Clear pathways for career growth within the company.
Responsibilities
- Answer incoming customer calls and resolve inquiries with accuracy and empathy.
- Manage complex customer issues by identifying root causes and providing effective solutions.
- Accurately document all customer interactions and account information into the CRM system.
- Adhere to all call scripts, quality standards, and compliance regulations.
- Maintain a professional demeanor and high energy levels during high-volume periods.
- Collaborate with the team lead to identify process improvements and support peers.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a call center or customer service role is preferred but not required.
- Strong verbal communication skills and a pleasant telephone voice.
- Basic computer proficiency and typing skills (40+ WPM).
- Must be available to work weekends (Saturday and Sunday).
- Ability to pass a background check and drug screen.