Job Description
Join ConnectCare Solutions as a Weekend Call Center Representative and kickstart your career in customer service! We're seeking motivated individuals for our Oklahoma City team with paid training provided. Enjoy competitive pay, flexible weekend schedules, and opportunities for advancement in a supportive environment. Our call center specializes in healthcare support services, making this role perfect for those passionate about helping others while building professional skills.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to HIPAA compliance protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred
- Reliable weekend availability (Saturday/Sunday)
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset
- Background check and drug screen required