Job Description
Join our dynamic customer service team in Houston! We're hosting an exclusive hiring event for Weekend Shift Customer Service Representatives to deliver exceptional support to our local community. This role offers weekend flexibility with competitive pay and comprehensive training. Be the voice of our brand while working in a fast-paced, supportive environment.
Why Apply?
- Weekend schedule (Sat/Sun 8AM-6PM)
- On-the-job training and career advancement
- Health benefits and retirement plans
- Fun team culture and recognition programs
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and resolution metrics
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during weekend shifts
- Proficiency with Microsoft Office and CRM software
- Spanish bilingualism is highly desirable
- Reliable transportation to downtown Houston location