Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring a dedicated Weekend Customer Service Representative to join our dynamic team in Chicago, Illinois. We specialize in providing top-tier support and offer a comprehensive paid training program to help you launch your career.
In this role, you will serve as the primary point of contact for our valued clients during high-volume weekend shifts. We are looking for individuals who are patient, articulate, and eager to learn. If you are ready to take the next step in your professional journey with a company that values its employees, we want to hear from you.
Why Apply?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Full paid training with no prior experience required.
- Flexible weekend shift schedules.
- Opportunities for internal promotion and career growth.
Responsibilities
- Manage inbound and outbound customer inquiries with a focus on empathy, accuracy, and efficiency.
- Resolve customer complaints and issues using established company policies and procedures.
- Update and maintain accurate customer records in CRM databases.
- Assist customers with product information, billing inquiries, and technical troubleshooting.
- Collaborate with team leads to identify trends and improve service quality.
- Adhere to all quality assurance standards and performance metrics.
- Document all interactions and resolutions in the appropriate systems.
Qualifications
- High school diploma or GED is required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills are essential.
- Basic computer proficiency and typing speed (40+ WPM).
- A positive attitude and a customer-first mindset.
- Ability to work in a fast-paced, high-volume environment.
- Previous customer service experience is a plus but not mandatory.