Job Description
Join FlexiStaff Solutions as a Weekend Customer Service Specialist and enjoy the perfect work-life balance with flexible weekend schedules and weekly pay! We're seeking energetic professionals to deliver exceptional customer experiences while maintaining a healthy work schedule. Our Columbus, Ohio facility offers a dynamic environment where your contributions are valued and rewarded promptly. Key benefits include: Weekly direct deposit, comprehensive training, and advancement opportunities for top performers. Ideal candidates thrive in fast-paced settings and prioritize customer satisfaction above all else.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-contact resolution approach
- Process orders, returns, and exchanges accurately within SLAs
- Update and maintain customer records in CRM systems
- Collaborate with support teams to resolve complex escalations
- Document interactions and feedback for continuous improvement
- Adhere strictly to compliance and security protocols
Qualifications
- Minimum 1 year customer service experience
- Available Saturdays and Sundays (8-hour shifts)
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-pressure environments
- Excellent verbal/written communication abilities
- Reliable transportation to Tech Park Drive location
- Background check and drug screening required