Job Description
Are you a tech-savvy problem solver looking for a job that perfectly fits your lifestyle? Northwest Digital Solutions is seeking a dedicated and friendly Weekend Support Specialist to join our growing team in Seattle. We pride ourselves on delivering top-tier customer service and offer a competitive benefits package for our part-time team members.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations during peak weekend hours. We value work-life balance and are looking for someone who thrives in a dynamic, supportive environment while enjoying the flexibility of weekend shifts.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance via phone, email, and live chat.
- Manage and resolve incoming customer tickets with a high focus on speed, accuracy, and customer satisfaction.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate closely with the weekday support team to ensure continuity of service and knowledge sharing.
- Stay updated on new product features and internal policies to provide informed assistance.
- Maintain a professional and welcoming demeanor in all customer communications.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field is preferred.
- Previous experience in customer service or technical support is a strong plus.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Availability to work weekends (Saturday and Sunday) for 20-25 hours per week.
- Proficiency with Windows, macOS, and basic networking concepts.