Job Description
Are you ready to make an impact? We are looking for a dedicated Weekend IT Support Specialist to join our dynamic team in Washington, DC.
At Apex Tech Solutions, we pride ourselves on delivering exceptional technical support to our clients. We are currently seeking a proactive and detail-oriented professional to manage our weekend operations. This is a fantastic opportunity for someone looking for an immediate start with a stable, full-time position that offers a great work-life balance by allowing you to enjoy your weekdays free.
Why Join Us?
- Immediate Start: Begin your career journey with us ASAP.
- Full-Time Stability: Secure long-term employment with a growing industry leader.
- Weekend Freedom: Enjoy your weekends completely off.
- Competitive Pay: Salary range of $45k - $65k depending on experience.
If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Provide high-quality technical support to internal staff and clients via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming help desk tickets using our ticketing system (e.g., Zendesk, ServiceNow).
- Perform routine system backups, updates, and security checks during off-peak hours.
- Collaborate with the on-site team during weekday shifts to ensure seamless weekend coverage.
- Document all technical issues and resolutions in the knowledge base for future reference.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Basic knowledge of Microsoft Office Suite and Windows/macOS operating systems.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace for remote support duties.