Job Description
Are you looking for an immediate start with a competitive weekend shift schedule? Apex Tech Solutions is currently seeking a dedicated Weekend Full-Time IT Support Specialist to join our growing team in Chicago, IL. We are looking for a proactive problem solver who thrives in a fast-paced environment and can deliver premium technical support to our enterprise clients.
As a key member of our support team, you will ensure business continuity by managing critical technical issues during off-peak hours. This is an excellent opportunity for individuals seeking stability and career growth in the technology sector.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- Weekend Schedule: Enjoy a stable work-life balance with weekends off.
- Premium Benefits: Comprehensive health coverage, retirement plans, and paid time off.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for corporate clients.
- Log and track all support tickets in the CRM system to ensure resolution within SLA.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Collaborate with the on-site support team during weekdays to ensure seamless coverage.
- Monitor system performance and proactively address potential downtime issues.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in a customer support or IT helpdesk role is required.
- Must be available to work full-time weekends (Friday through Sunday).
- Strong knowledge of Windows operating systems, Office 365, and basic networking.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently with minimal supervision.