Job Description
Are you a tech-savvy problem solver looking for a schedule that fits your lifestyle? KC Digital Solutions is seeking a dedicated Weekend IT Support Specialist to join our high-performing team.
We value flexibility, efficiency, and technical excellence. In this role, you will be the frontline defender for our clients' systems during our peak weekend operations. This is an excellent opportunity to work in a dynamic, modern environment with competitive compensation and no weeknight overtime.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and clients on Saturdays and Sundays.
- Diagnose and resolve hardware, software, and network connectivity issues with minimal downtime.
- Perform routine system maintenance, security updates, and backups to ensure optimal performance.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate, detailed logs of all support tickets and technical resolutions.
- Collaborate with the on-site team to ensure a seamless transition of duties.
Qualifications
- Minimum of 1-2 years of experience in IT support, help desk, or a related technical field.
- CompTIA A+ certification is highly preferred.
- Strong working knowledge of Windows 10/11 and macOS operating systems.
- Excellent troubleshooting skills for printers, scanners, and network devices.
- Must be available to work every weekend (Saturday & Sunday) with no conflicts.
- Strong communication skills and a customer-centric approach.